The News from India: Blogging to Sell Professional Services
If you wanted to talk with someone who had been blogging a long time as a way to promote professional services, where would you go? David Maister’s blog would be a good place to start.
The other serious contender is Gautam Ghosh, who has been publishing his blog, gauteg.blogspot.com, from Hyderabad, India since 2003. Begun as a personal knowledge management tool, the blog soon morphed, as firms seeking technical talent began to source him.
He kept his day job until about a year ago, when a former client contacted him to see if he could help their project managers learn to use internal blogging as a vehicle to share knowledge. Gautam took the assignment and set up shop. He has generated several other leads directly through his blog, but none of them converted into paid work.
When I questioned Gautam about the value of blogging, which absorbs huge amounts of time and other resources, suggesting that marketing investments might be better made elsewhere, he responded:
People who read blogs are either bloggers themselves or a handful of others. Even so, blogging can be a powerful marketing vehicle. That’s because the search engines treat every post as a webpage. Google rates the blog pages higher than traditional ones, because the content changes more often and people link to it more often. The many linkages I have gives me a fairly high Google rating.
That rating makes it easy for people to find us, especially newspaper reporters. They call to interview me, resulting in quotes from me in the news media, and those quotes count for a lot here in India. Magazine editors have found me in the same way and asked for articles. I get speaking engagements in a similar fashion. All this goes well beyond India; I get global visibility.
Business has more or less come to me, and I because I am quiet and introverted I am more comfortable with people finding me. Somehow they do. They may not know my blog, but it is the main way I have achieved visibility. All else has flowed from that.
There is much to reflect on in Gautam’s example. The invisible hand of the market seems to be a term that applies well to blogging. It certainly works in invisible ways, leaving the value of blogging for marketing professional services strongly felt but still unproven.

November 20th, 2007 at 10:20 pm
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November 26th, 2007 at 9:52 am
These observations ring true to me. I knew there was some value in the blogging process shortly after starting it — when a high-quality candidate for sales work with our organization responded that she had read the blog in assessing her decision about whether to apply. But the real benefits started happening after about six months, with high google rankings for several of my sites on important keywords; translating to at least a few worthy online leads each week. Now the blog’s readership base is high enough that it is attracting some comments, interchange, and idea-development, so the whole thing is starting to build on itself. And I am like Gautam — an introvert — who doesn’t really enjoy conventional networking behavour. So, indeed, blogging works in invisible, but important, ways.
November 26th, 2007 at 3:44 pm
Mark:
Thanks for your observations which do seem to support Gautam’s. You have probably been to market with more content and through more publications than almost anyone, so your thoughts are especially helpful.
I have found that many people don’t really know where their leads come from, when in most cases you can find out by asking. We can identify the source of almost all of our clients. Could the blog be sending more business your way than you think? I would like to make the hand of the blog more visble.
Ford